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Leading Change through User Experience: How End Users Are Changing the Library

See, Andrew L and Childrey, Cynthia Ann (2020) Leading Change through User Experience: How End Users Are Changing the Library. In: Leading Change in Academic Libraries. ACRL.

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Abstract

Cline Library is centrally located on the Northern Arizona University (NAU) campus in Flagstaff, Arizona. The library has a staff of sixty-two, and an additional forty-six student staff. According to the Carnegie Classification of Institutions of Higher Education, NAU is classified as “R2: Doctoral Universities—Higher Research Activity.” Founded in 1899 with twenty-three students, NAU is now a public university with over 30,000 undergraduate and graduate students who learn on campus and online, across the state and beyond. NAU has built a reputation for research and scientific discovery, and over 1,000 undergraduates present at the annual Undergraduate Research Symposium. From the beginning, NAU placed students at the center, and students are the driving force behind what Cline Library does. Through a strategic planning process now underway, users and staff imagine the future for Cline Library as a people-focused experiential learning environment, which is dynamic, is proactive to user needs, and promotes both individual discovery and creative collaboration. The library’s newly crafted mission and vision state.

Item Type: Book Section
Keywords: Libraries; user experience; website redesign; spaces
Subjects: Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
NAU Depositing Author Academic Status: Faculty/Staff
Department/Unit: Cline Library
Date Deposited: 29 Jan 2020 18:47
URI: http://openknowledge.nau.edu/id/eprint/5514

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