Re-branding the leper colony: Challenges of changing culture and managing difficult people: Working paper series--09-10

Anderson, Joe S. and Dustman, Jack and Williams, Susan K. and Kipple, Allison (2009) Re-branding the leper colony: Challenges of changing culture and managing difficult people: Working paper series--09-10. Working Paper. NAU W.A. Franke College of Business.

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Abstract

Anika, a new manager, is confronted by a dysfunctional organizational culture characterized by employee disrespect, insubordination, and low performance. Her charge is to "to turn the place around". The case takes place in a service organization, a testing range run by the US Department of Defense. The staff is a combination of federal and contract employees who test clients' high-tech systems in a sometimes dangerous, desert environment. In addition, there are three vignettes that give a portrait of dysfunctional individual behaviors. Frequently, the response students want to make is "I'd just fire the guy." Unfortunately, it is not so simple.

Item Type:	Monograph (Working Paper)
Publisher’s Statement:	Copyright, where appropriate, is held by the author.
ID number or DOI:	09-10
Keywords:	Working paper, Organizational culture, Organizational culture change, Managing difficult employees, Contract employees, Federal government employees, Leadership, New manager
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
NAU Depositing Author Academic Status:	Faculty/Staff
Department/Unit:	The W.A. Franke College of Business
Date Deposited:	17 Oct 2015 21:50
URI:	http://openknowledge.nau.edu/id/eprint/1509

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