Amer, T. S. and Maris, Jo-Mae B. (2007) Information technology exception messages - An investigation of compliance with the normative standards of warnings: Working paper series--07-08. Working Paper. NAU W.A. Franke College of Business.
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Abstract
Users of information technology (IT) frequently encounter "exception messages" during their interactions with computing systems. Exception messages are important points of communication with users of IT and are similar in purpose to warning messages that appear on consumer products and equipment (e.g., cigarettes, power tools, etc.), in various work environments (e.g., around machinery), and on chemicals. This study reviews the normative elements and information that are included in product, chemical, and environment warnings and proposes that these elements and information should also be included in IT exception messages. Also reported are the results of an investigation of a sample of exception messages to determine their degree of compliance with the proposed elements. Results indicate that, relative to normative prescriptions established in the literature on warnings, IT exception messages lack descriptive content.
| Item Type: | Monograph (Working Paper) |
|---|---|
| Publisher’s Statement: | Copyright, where appropriate, is held by the author. |
| ID number or DOI: | 07-08 |
| Keywords: | Working paper, error messages, warnings |
| Subjects: | Q Science > QA Mathematics > QA76 Computer software |
| NAU Depositing Author Academic Status: | Faculty/Staff |
| Department/Unit: | The W.A. Franke College of Business |
| Date Deposited: | 18 Oct 2015 01:23 |
| URI: | http://openknowledge.nau.edu/id/eprint/1538 |
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